Cancellation/ Transfer Policy

Cancellation by Us

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Course availability
  • Errors in the description or prices for Courses
  • Errors in Your Order

You will be entitled to a refund of fees paid to Us in the event of a cancellation or any change to the course date, but shall not otherwise be entitled to compensation or costs or damages arising from such a cancellation or change. We will do our best to accommodate delegates on to a suitable alternative course/date.

We reserve the right to refuse or cancel Your Order without refund if fraud or an unauthorized or illegal transaction is suspected.


Cancellation by You

Cancellation is possible up to 28 days before the start of a programme without cost. For cancellation requests received between 14 and 28 days prior to the start of the programme, 50% of the fees will be refunded. For cancellation requests received less than 14 days before the start of the programme, the full programme fee is due independent of whether the registered person takes part in the programme or not. Participants can be substituted without charge.


To cancel or substitute a registration, please contact


Customer Transfer

Transfer is possible up to 14 days before the start of a course without cost. After that point, no transfers will be allowed (other than in exceptional circumstances) and the full course fees will be forfeited.

To transfer a registration, please contact